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Welcome To GI Tagged Support Portal

Orders and Shipping

How long does it take for me to receive my order?

Normally Delivered within 7 working days from the date of placing the Order, We ship all the orders through Express delivery methods

Order Processing and Confirmation

  • • Normally all Domestic Order will Processed and Shipped within 48 hours
  • • Confirmation will be solely done via Email
  • • Shipment Tracking Number will be sent to your email once the product is shipped

How do I track the status of my order?

Once the order is shipped you’ll receive the email regarding the same with Delivery Partners Name and the Tracking no.

Alternatively, you can track your order from My account -> Orders -> View -> Track

Will you keep my Credit/Debit card information on file?

No, We do not store any of your card details, All the payments are secured by our Trusted partners for a hassle-free transaction.

Will my items come in one package?

Yes, All your ordered items will come in one single package

Delay in Delivery

Delay in Delivery may be due to various reasons such as:

  • • Act of God
  • • Customer unavailable even after multiple attempts
  • • Remote Destinations
  • • Unforeseen time lags by the Courier Partner

Shipping Privacy

The organization ensures that the data provided during the Order placement shall be our top concern of security and privacy. However, the Organization is bound to release information to local, state, central or international law enforcement officials when the law calls for the same.

Customs Clearance and Remote Area Surcharge for International Orders

Customs Duties and Taxes: All orders shipping to a destination outside of India are subjected to import duties and taxes, as applicable in the respective destination and the Customers are liable to pay such duties.

Delay in Delivery: The customer’s package if randomly selected by the Customs Department for inspection.

Customs Clearance: The customer will be responsible to upload/Provide KYC Documents (ID Proof) for the Product to clear customs within the stipulated time frame, failing to do so shall lead to destroying of shipment by the customs department and in such cases no refund would be made.

Surcharge: For certain International Orders, if the logistics professionals specify the address as a Remote location, an additional surcharge may be levied as per the international carrier policy. This Remote Area Surcharge will not be charged at the time of placing the order. Instead, it would be informed to the customer before shipping the goods. In such a case, the customer has to pay the surcharge through our website. If the surcharge is not paid within 3 working days after receiving the notification, then Organization would cancel the order and refund the entire product amount to the customer’s bank account.

International Returns

  • • If the package is detained or refused at the time of import by the country’s Customs Agency for any reason, Organization will credit a full refund of the order deducting the total shipping charges including any return charges. This refund is processed when the order is returned to the Organization.
  • • If the package is returned by the customer, upon the receipt of the product, Organization will refund the entire product amount after deducting all the incurred logistics & statutory charges incurred for Order processing.

Shipping Privacy

The organization ensures that the data provided during the Order placement shall be our top concern of security and privacy. However, the Organization is bound to release information to local, state, central or international law enforcement officials when the law calls for the same.


• Customers must raise the Cancellation request before we ship your product. Via My Account, The Confirmation email shall be sent within 2 working days and the purchase Total amount will be refunded within 7 working days to the Customer’s bank account.

• Once the Order is Shipped, Cancellation request tab in your Dashboard will be disabled automatically and in such cases, customers will have to receive the product and request for Return.

• The Organization reserves the right, at its sole discretion, to cancel any order with proper justifications in case of unavailability of the product, the quantities ordered, the inaccuracies in pricing and due to the unavailability of logistics in your area.

• If your order is canceled after the amount deduction from your bank account through internet banking/credit card, the said amount will be reversed back to your bank account/ credit card within 7 working days.

Return and Refund's

Easy & Free 7 Day Returns

We’ve got you covered with an Easy, Free 7 Day Return Policy for most of the HandiCraft and Handloom Category, Please do check for “Easy Returns Tag” while placing the order.

You can request the return from your My account -> Orders -> Request return.

Once the request is Placed We will initiate the return pickup request with our delivery partner

Upon successful return and verification of the product in original condition, the Amount shall be credited to the Original Payment mode within 7 Working Days.

Not Eligible for Returns

Groceries, Food Items, Paintings, Gold Jewelry  at GI Tagged are Not Covered under Returns policies.

Check Non-returnable Tag in individual Product Page to know if a particular product is Eligible for Returns.  In case the product received is damaged, Please report it immediately via +91-7353011116 or mail us your concern at [email protected]

Policies and addressal

Right to privacy is a fundamental right implicit in Article 21 (Right to Life and Liberty) of Indian Constitution and at the same time, Privacy protection in Digital Age has become a most challenging and prime area of concern. Now, who doesn’t love their Privacy? We at, Geographical Indications Tagged World Premium Products (p) Ltd, have made Protection of Customer’s Information as a top priority of the Organization.

Collection limitation:
Data or Information that is required for the said purpose shall only be asked by us and our customers shall provide only such Information that they feel necessary for our long term fruitful endeavor.

Purpose limitation:
• Shall be relevant to the purpose of processing and shipping your Orders.
• Shall be adequate enough to ease future operations, to share Website related news, promote offers, and perform website usage analytics.
• In case of any change of purpose, the same shall be notified to the Concerned Customer or customers through a general notification in the website.

Access limitation:
• Information access shall be limited to only selected staff of the Organization.
• Such staff shall secure information by reasonable security safeguards against loss, unauthorized access, unauthorized disclosure, either accidental or incidental or any other reasonably foreseeable risks.
• Such staff shall be accountable for complying with measures of this Policy.

Disclosure of Information:
• Logistics and Payment gateway for Processing and shipping your Orders.
• State, Central Government and its Agencies under relevant Acts.
• Court orders or other legal processes.
• Third parties who are relevant and shall bound to adhere to this policy.

Choice and consent
By using this website, the customer implies to agree to the terms of this privacy policy and has permitted the organization to collect, store, and use, Personally Identifiable Information (PIF), such as name, address, phone number, email id, bank account number, Aadhaar number and credit card information and system-related data such as Cookies and IP address within the preview of this Privacy policy.
If any difficulty arises in giving effect to the provisions of this policy, the Organization may make such provisions, as appears to it to be necessary or expedient for removing such difficulty by providing a general notification in the website.

To Know Privacy Policy in Detail

Claimer: The First Individual who succeeds in proving with evidence that the sold GI Tagged product is not Genuine and has not been procured from the Geographical Region mentioned in the GI Registry shall receive Rs 25,000/ INR.

• Product Information reflecting in our website may be incorrect due to some technical issues or typographical errors and in such cases, the Organization holds the right to cancel the order(s).

The organization does not warrant that:
• This Website will be constantly available at all times.
• The information on this Website is complete in all ways or non-misleading.
• Information, Content, materials, product or services provided to the Customer through the Website; their servers; or electronic communication sent from the Organization are free of viruses or other harmful components.

All the Products sold on Website are governed by different state laws and if unable to deliver such Products due to implications of different state laws, Organization shall return or give credit for the amount received in advance from the sale of such Product that could not be delivered to the Customer.

Welcome to World’s First exclusive Online store of Geographical Indications Tagged Products.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use and all the applicable laws. Our website is fully compliant in terms of Information Technology Act, 2000 and all its amendments, in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of website.

This User Agreement contains rules and regulations, policies, terms & conditions and agreement applicable to any person who may access or use our website, including any sub-domains, web pages or extension of; you hereby agree and acknowledge to be bound by the terms of this User Agreement.

For the purposes of this User Agreement, the terms ‘Geographical Indications Tagged World Premium Products Private Limited’ or ‘GI TAGGED’ or ‘Organization’ or ‘us’ or ‘we’ or “The Company” or “GI Tagged” refer to the owner of the website whose registered office is No.12, 13th Cross, 6th Sector, Service Road, HSR Layout, Bangalore-560102. The term ‘you’ refers to the user or viewer of our website.

Our Organization views protection of customer’s privacy as a very important principle. Organization understands clearly that customer’s Personal Information is one of the most important assets.

The Organization is certainly accurate about the product’s quality, but as all the products being handmade, it may vary a bit in size, color or shape when compared to the displayed image. Organization will try 100% to deliver the same product but if in case it is not available the customer will be given with similar options. If a customer finds any damage or defect in the product, at the time of delivery, it is requested to refer Return and Refund Policy for further action. The Organization shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction.

Use of and its services are subject to the rules & regulations, policies, laws and other regulatory policies that may be established from time to time. Unauthorized use of this website shall give rise to a claim for damages and will be a criminal offense. Creation of a link to our website from another website or document is not allowed without the Organization’s prior written consent.

The terms & conditions are applicable to the Customer upon their registration or shopping process. Any part of these terms & conditions can be terminated by the Organization at any time and for any reason without any notice.

To Know More, Download our Terms and Conditions Policy
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An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers’ disputes and for matters connected therewith.

Important Features of the C.P. Act are
• The Act applies to all goods and services unless specifically exempted by the Central Government.
• It covers all the sectors – Private, Public and Co-operative.
• The provisions of the Act are compensatory in nature.
• It provides adjudicatory authorities, which are simple, speedy and less expensive.
• Establishment of Consumer Protection Councils at the National, State and District levels.

Consumer Rights under the Act are as follows:
• The right to be assured, wherever possible of access to a variety of goods and services at competitive prices;
• The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be to protect the consumer against unfair trade practices;
• The right to be protected against the marketing of goods and services which are hazardous to life and property;
• The right to be heard and to be assured that consumers interests will receive due consideration at appropriate fora;
• The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers; and
• The right to consumer education

Consumer Redressal Complaint Mechanism:
There are mainly 2 Consumer Complaint Redressal mechanisms:
Consumer Online Research and Empowerment (CORE) Centre:
• Online Registration, Visit Link:
• Call to register your complaint @ 1800-11-4000. (Timings: 09:30 AM To 05:30 PM (Except National Holidays)
• SMS on this Number 8130009809

Consumer Dispute Redressal Commission:
• National Consumer Dispute Redressal Commission (NCDRC)
• State Consumer Dispute Redressal Commission (SCDRC)
• District Dispute Redressal Commission (DCDRC


What are Intellectual Property Rights (IPR)?

Intellectual property rights are just like any other property right. They allow creators or owners of patents, trademarks or copyrighted works to enjoy the benefit from their efforts.

What are the different forms of IPR?

Different forms of IPR include:

  • •Patents
  • • Trademarks
  • • Industrial Designs
  • • Copyrights
  • • Geographical Indications (GI)
  • • Protection of Plant Varieties and Farmers’ Rights (PPV & FR)
  • • Semiconductor Integrated Circuit Layout Design (SICLD)
  • • Trade Secrets/Protection of undisclosed information

What is Geographical Indication or GI TAG?

  • • It is a form of Intellectual Property Right belonging to a community
  • • GI Tag indicates a definite
  • • The GI Tag is given to agricultural, Natural and Manufactured Goods
  • • A product may be applied for the GI Status provided it has a special quality or reputation or any other peculiar characteristics limited to a specific geographical territory.

What does a Geographical Indication provide?

Geographical Indications enables the rightful user to prevent the misuse of such products by a third party who describes the Products
of having specific origin but is made elsewhere
of having certain unique qualities even when they do not.
of having met applicable standards as mentioned in GI Registry, even when it is not.

Can a geographical indication be registered in the name of an individual?

No. A Geographical Indication is intended for a community or is a right given to a group. Hence it is not possible to get Geographical Indication registration in the name of an individual.

What are the advantages of registration of Geographical Indication?

Confers legal protection to Geographical Indication Tagged products
No person other than the Producer or those who procure the GI Products from its very Origin and abide by all the applicable standards as mentioned in GI Registry is entitled to Use the name of Such Products.

Negates false Trade Practices
NThe Geographical Indications Act of India 1999, prevents unauthorized use and imposes penalty and punishment for Using and selling bogus and deceptive GI Tagged products.

Symbol of Authenticity
GI Tagged Products helps consumers Identify between Fake and Genuine Products. All products are guided by Standards whereas GI functions under the Law. .

Who can apply for the registration of a geographical indication?

Any association of persons, producers, organization or authority established by or under the law can apply; the applicant must represent the interest of the producers.

Who gives GI Tag in India?

The application has to be filed before Registrar, Geographical Indications, headquartered at Chennai.

What is the registration process for Geographical Indications?

Step 1. Preliminary Examination: Scrutinizing the Application Made
The product seeking the GI Status must fulfill certain criteria’s such as,
Limited to a specific Geographical Region, must be Unique, must carry certain legacy and reputation etc…

Step 2. Examination of Application by a Committee
Detailed Presentation shall be made by the Applicant, Committee shall visit the Production Area.
Objections or Amendments may be asked by the Consultative Committee.

Step 3. GI Status
Upon satisfying all the requirements, the Registrar will publish the latest list of GI Tag products in the GI Journal

What is the time period for getting a GI registered?

The average time taken is around Twelve months from the date of receipt of Application.

What is the Expiry period of a Geographical Indication Product?

There is no expiry date for Geographical Indications, but the status has to be renewed every 10 years.

Who can use the registered geographical indication?

The registered proprietor or the authorized user has the exclusive right to use geographical indication in relation to goods in respect of which it is registered.

Whether the Geographical Indication Registered in India valid all over the world?

No. Like any other Intellectual Property Rights, Geographical Indications are also territorial. The rights can be enforced in other countries only if it is registered in that particular country.

Can a registered geographical indication be assigned, transmitted, etc.?

No. A geographical indication is a public property belonging to the producers of the concerned goods. It shall not be the subject matter of assignment, transmission, licensing, pledge, mortgage or such other agreement. But in the case of an authorized user dies, his right devolves on his successor in title.

When a GI is not registerable?

  • • When it creates confusion or when it is deceptive.
  • • When it is against the stipulated laws.
  • • When it comprises repugnant or obscene content.
  • • When it is likely to harm religious beliefs.
  • • When it falsely represents the geographical origin, region or locality or as the case may be.
  • • When it falsifies the qualities or uniqueness as claimed in the application.

Who is an Authorized User?

The authorized user of a GI Registered under Section 17 can be any person claiming to be a producer of the goods in the definite geographical territory. Such Producer should apply in writing to the GI Registry along with the prescribed fee.

What are the benefits that you get by being an Authorized user?

Authorized Users gets the exclusive right to use the Registered Geographical Indication and can independently sue an infringer. The Authorized User can also renew or restore a registered Geographical Indications if the Registered Proprietor fails to renew the same. He further gets the right to be impleaded in any rectification proceedings against a Registered Geographical Indication or Appellate Board

When is a registered Geographical Indication said to be infringed?

Claiming to have produced it in a Geographical territory as mentioned in the GI Registry even when it has been produced elsewhere.
False Representation, using and selling of bogus and deceptive Products.
Not adhering to Geographical Indications Act, 1999 Government of India.
Not adhering to the Specifications and standards mentioned in the GI Registry

What is the penalty for GI Infringement?

The GI Act of India (1999) provides for Imprisonment for a term of 6 months that may be extended to 2 years and a minimum fine of Rs 50,000 that may be extended to 2,00,000?

What is the difference between a geographical indication and a trademark?

Geographical Indications represent a good(s) originating from a particular place. But a trademark represents goods or services as originating from a particular company/ individual.

A trademark often consists of a fanciful name, sign, shape, color etc. In contrast, the name used as a geographical indication is usually predetermined by the name of a geographical area.

A trademark can be assigned or licensed to anyone in the world. But a GI may be used by any persons in the area of origin, who produces the good with respect to the prescribed standards. But because of its link with the place of origin, a GI cannot be assigned or licensed to someone outside that place or not belonging to the group of authorized producers.

Can I get the products customized as per my request?

Yes, most of the Handicraft products can be customized as per your request, provided the design is realizable.

How can I place Customization request?

Customers interested in the customized product can mail us at [email protected] along with a detailed description of the intended customization and we will get back to you on the same.

How much time does it take to share the customized product?

Since all our Handicraft products are handmade in their respective Geographic Location, it may take relatively more time than the actual product. The details of customization such as time, charges shall be shared with you during the inquiry.

Is there any additional cost for customized products?

Not necessary, it depends on the type of customization, however, if customization requires additional resources, it may lead to nominal extra charges.

Should I place the order before requesting for customization?

No, first our customer shall be shown the prototype, only after you are satisfied with the customization, pricing and the time duration, you shall place the Order.

Can I cancel the customization Order?

No, since the customized products are designed to an Individual, the Order cancellation request shall not be considered for refund/ exchange unless the product received is other than that accepted during order placement.


Who can resell our Products?

An Individuals or a Company can resell our Products, for Bulk Pricing and Discounts kindly talk to us at +91 9743482660

Registering My Account

Is it mandatory to register my details to buy online?

No. In order to place an order on our website, you may checkout as a Guest, however, you will have to provide certain details such as your Name, Phone number, Email id and address for the order placement.

Why should I register?

Once you register, you will have access to all your Purchase history, Invoices and the same can be used for quicker checkouts. You can manage/ edit your personal details, Change your passwords and track the status of your orders anytime.

How safe are my details?

We have taken all possible measures to ensure the safety and confidentiality of your Personal Information. For more details, please refer our Privacy Policy


What are the various modes of Payment?

GI Tagged offers you multiple payment modes viz Net banking, Debit Card, Credit Card or through UPI. For International Payment, we offer Payments via Credit Cards and Paypal

Will I get confirmation after payment?

Yes, once your payment is confirmed, you will receive an email confirming your Order.

How do I check the status of my Order?

You can check your Order details in My Account section in the top right of the Home page.

What if the amount is deducted but Order completion page did not appear?

Such instances can occur if there is network breakage. In such cases, please send us an email to [email protected] with your payment reference details, product details, and date of transaction. If the amount reflects in our Payment Gateway, your order will be processed immediately and a duplicate invoice shall be sent to your email id. If not, we will notify you and you can contact your bank.


From which all locations can I place an order?

You can place an order from any country, state, city, village or any remotest location, provided you have mobile connectivity and basic logistics.

What are the Delivery Charges?

Delivery charges vary from Place to Place and depend on the volumetric dimension and weight of the Product. Few Products are shipped at free of cost and some are charged nominally.

What is the estimated time of delivery?

We understand the eagerness of our customers to own GI Tagged products, hence we make sure to ship the products at the earliest (Within 48hours of Order confirmation).

Are there any other charges apart from what I see on the website?

The MRP mentioned on the website is inclusive of all taxes. Customers need not worry about hidden charges at the checkout stage.

How is the Delivery done?

We prefer sending it through Parcel service of India Post, however, we have also tied up with many logistics vendors in order to speed up the delivery.

Do you deliver only in India?

We take orders from both Domestic & International Customers, however, if the order placed is outside of India, the applicable customs & taxes are to be borne by the Customer in accordance with the law of the land.