Help
Frequently asked questions
Common questions about ordering, GI products, shipping, payments, customisation, and returns. For live product images or video, WhatsApp +91 77603 00248.
Order processing
Is it mandatory to register my details to buy online?
No. You may checkout as a guest. You will still need to provide name, phone number, email, and address for the order.
Payment & shipping
From which locations can I place an order?
You can place an order from any country, state, city, village, or remote location, provided you have mobile connectivity and basic logistics. Shipping & Returns has full policy detail, including international customs and remote-area surcharge.
Will my items come in one package?
Yes. Ordered items ship together in one package whenever possible.
Will you keep my credit/debit card information on file?
No. We do not store card details. Payments are secured by our trusted payment partners.
How do I track the status of my order?
Once shipped you receive an email with the delivery partner and tracking number. Track from Track order or My account → Orders → View → Track after an AWB is assigned.
Product customisation
Can I get products customised?
Yes. Most handicraft products can be customised if the design is realisable.
How can I place a customisation request?
Mail sales@gitagged.com with a detailed description. We will get back to you on the same.
How much time does customisation take?
Handicrafts are handmade in their geographic location, so customisation may take longer than the listed product. Time and charges are shared during the enquiry.
Is there an additional cost?
Not always. It depends on the type of customisation. Extra resources may mean a nominal extra charge.
Should I place the order before requesting customisation?
No. We first share a prototype. Place the order only after you are satisfied with the customisation, pricing, and duration.
Can I cancel a customisation order?
No. Customised products are made for an individual. Cancellation is not considered for refund or exchange unless the product received is other than what was accepted at order placement.
Reselling, return & refund
Who can resell GiTAGGED products?
Only members registered under the Rural Income Generation Scheme (RIGS) can resell our agricultural products, at the rates specified under the scheme.
Under what circumstances can I return a product?
You can return if you are not satisfied, the product arrived damaged, or it is not as shown on the website — subject to eligibility on Shipping & Returns. Groceries, food, paintings, gold jewellery, and custom pieces are typically excluded.
Geographical Indications
What is an Intellectual Property (IP)?
Intellectual properties arise out of the human mind. They include inventions, literary, artistic and dramatic works, symbols, names, images, logos, and designs used in commerce.
What are Intellectual Property Rights (IPR)?
Intellectual property rights are like other property rights. They let creators or owners of patents, trademarks, or copyrighted works enjoy the benefit of their efforts.
What are the different forms of IPR?
- Patents
- Trademarks
- Industrial Designs
- Copyrights
- Geographical Indications (GI)
- Protection of Plant Varieties and Farmers’ Rights (PPV & FR)
- Semiconductor Integrated Circuit Layout Design (SICLD)
- Trade secrets / protection of undisclosed information
What is a Geographical Indication or GI tag?
A Geographical Indication certifies that a product’s qualities, reputation, or characteristics are linked to a specific place of origin. GiTAGGED lists GI products with registry-aligned origins.
Where does one apply for Geographical Indication status?
The application is filed with the Registrar of Geographical Indications at Chennai.