Shipping & Returns

Orders are packed from Bengaluru and handed to India Post, Delhivery, or partner couriers. We ship across India and selected international destinations. Guest checkout is allowed — track from Track order or your account once an AWB is assigned.

Dispatch (not door date)

Orders usually ship from Bengaluru within 1–2 working days (normally within 48 hours) after payment confirmation or COD confirmation. Confirmation is sent by email. We never invent a calendar delivery date at checkout — your courier AWB carries the live ETA once booked.

Door delivery is normally within 7 working days of placing the order on express methods. Typical ranges after dispatch:

• Karnataka / nearby South corridor — often 2–4 working days after dispatch
• Major city corridors — often 3–5 working days after dispatch
• Most other PIN codes — about 4–7 working days after dispatch
• Northeast / remote — often 6–10 working days after dispatch

Shipping charges

Free shipping on orders ₹999 and above. Below that, a flat shipping fee applies at checkout (shown before you place the order). Ordered items ship together in one package whenever possible.

How do I track my order?

Once shipped you receive an email with the delivery partner and tracking number. You can also track from My account → Orders → View → Track, or from the storefront Track order page.

Delay in delivery

Delay may be due to:

• Act of God
• Customer unavailable even after multiple attempts
• Remote destinations
• Unforeseen time lags by the courier partner

Card details

We do not store credit or debit card details. Payments are secured by our trusted payment partners.

International shipping

Orders shipping outside India are subject to import duties and taxes in the destination country; the customer is liable to pay those charges. Packages may be selected by Customs for inspection. The customer must provide KYC / ID proof for customs clearance within the stipulated time; failing that, the shipment may be destroyed and no refund is due.

If logistics mark an address as remote, a surcharge may apply after checkout. We inform you before shipping. Pay the surcharge on the website within 3 working days of notification, or we cancel the order and refund the product amount.

International returns

• If Customs detains or refuses the package at import, we credit a full refund of the order deducting total shipping charges including any return charges, once the order is returned to us.
• If the customer returns the package, we refund the product amount after deducting logistics and statutory charges incurred for order processing, once we receive the product.

Cancellation

Initiated by the customer

Raise a cancellation request before we ship, from My account. Confirmation email is sent within 2 working days and the purchase total is refunded within 7 working days to the original payment mode. Once shipped, the cancellation tab is disabled — receive the product and request a return instead.

Initiated by GiTAGGED

We reserve the right, at our sole discretion, to cancel any order. If the amount was already deducted, it is reversed to the original bank / card within 7 working days.

7-day returns

Easy, free 7-day returns apply to most handicraft and handloom items marked with an Easy Returns tag. Request a return from My account → Orders within 7 days of the order date (or from delivery, as shown on the order). We then initiate pickup with our delivery partner.

Upon successful return and verification in original condition, the amount is credited to the original payment mode within 7 working days of receipt at:

Geographical Indications Tagged World Premium Products (P) Ltd
#12, 13th Cross, 6th Sector, Service road, HSR Layout, Bangalore – 560102

Guests without an account: WhatsApp +91 77603 00248 with your order ID.

Non-returnable

Groceries, food items, paintings, and gold jewellery are not covered under returns. Check the Non-returnable tag on the product page. Food / opened consumables and custom pieces may also be excluded — we confirm eligibility when you request.

Damaged-in-transit claims need photos within 48 hours of delivery where possible. Report damage immediately via +91 73530 11116 or crm@gitagged.com.