Shipping & Returns

Orders are packed from Bengaluru and handed to India Post, Delhivery, or partner couriers. We ship across India and selected international destinations. Guest checkout is allowed — track from Track order or your account once an AWB is assigned.

Dispatch and delivery

Orders are packed in Bengaluru and handed to the courier the same or next working day after payment confirmation or COD confirmation. Confirmation is sent by email, and your courier AWB carries the live ETA once booked.

• Bengaluru — same-day or next-day delivery
• Rest of India, except the Northeast — 4–5 working days
• Northeast and remote PIN codes — 6–10 working days

Shipping charges

Handlooms, handicrafts, and other non-grocery items ship free. Groceries, spices, Mysore sandal soap, and agarbatti under ₹999 ship at ₹88 (free at ₹999 and above). Bengaluru cash-on-delivery stays pay-on-delivery with a ₹55 fee. First cash-on-delivery orders elsewhere confirm with a small UPI amount — ₹100, ₹200, or ₹300 by basket size — and the rest is collected on delivery. After a delivered order, cash on delivery is available in full with a ₹55 fee nationwide. A number that has sent a parcel back to origin cannot use cash on delivery. Charges are shown before you place the order. Ordered items ship together in one package whenever possible.

How do I track my order?

Once shipped you receive an email with the delivery partner and tracking number. You can also track from My account → Orders → View → Track, or from the storefront Track order page.

Delay in delivery

Delay may be due to:

• Act of God
• Customer unavailable even after multiple attempts
• Remote destinations
• Unforeseen time lags by the courier partner

Card details

We do not store credit or debit card details. Payments are secured by our trusted payment partners.

International shipping

Orders shipping outside India are subject to import duties and taxes in the destination country; the customer is liable to pay those charges. Packages may be selected by Customs for inspection. The customer must provide KYC / ID proof for customs clearance within the stipulated time; failing that, the shipment may be destroyed and no refund is due.

If logistics mark an address as remote, a surcharge may apply after checkout. We inform you before shipping. Pay the surcharge on the website within 3 working days of notification, or we cancel the order and refund the product amount.

International returns

• If Customs detains or refuses the package at import, we credit a full refund of the order deducting total shipping charges including any return charges, once the order is returned to us.
• If the customer returns the package, we refund the product amount after deducting logistics and statutory charges incurred for order processing, once we receive the product.

Cancellation

Initiated by the customer

Raise a cancellation request before we ship, from My account. Confirmation email is sent within 2 working days and the purchase total is refunded within 7 working days to the original payment mode. Once shipped, the cancellation tab is disabled. Prepaid and cash-on-delivery orders can then request a return of individual pieces after delivery. COD can still be refused at the door if the parcel has not been accepted.

Initiated by GiTAGGED

We reserve the right, at our sole discretion, to cancel any order. If the amount was already deducted, it is reversed to the original bank / card within 7 working days.

7-day returns

Easy, free 7-day returns apply to most handicraft and handloom items marked with an Easy Returns tag — prepaid and cash on delivery. Request a return from My account → Orders within 7 days of the order date (or from delivery, as shown on the order). Select the individual pieces you want to send back — grocery, paintings, and other non-returnable items cannot be included. We then initiate pickup with our delivery partner.

Upon successful return and verification in original condition, the amount is credited within 7 working days of receipt — to the original payment mode for prepaid, or to your UPI / bank for cash on delivery — at:

Geographical Indications Tagged World Premium Products (P) Ltd
#12, 13th Cross, 6th Sector, Service road, HSR Layout, Bangalore – 560102

Guests without an account: WhatsApp +91 77603 00248 with your order ID.

Non-returnable

Groceries, food items, paintings, and gold jewellery are not covered under returns. Check the Non-returnable tag on the product page. Food / opened consumables and custom pieces may also be excluded — we confirm eligibility when you request.

Damaged-in-transit claims need photos within 48 hours of delivery where possible. Report damage immediately via +91 73530 11116 or crm@gitagged.com.