Terms & Conditions

Welcome to the exclusive online store of Geographical Indications tagged products. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use and all applicable laws. Our website is fully compliant in terms of the Information Technology Act, 2000 and its amendments, in accordance with Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and user agreement for access or usage of gitagged.com.

This User Agreement contains rules, policies, terms, and the agreement applicable to any person who may access or use our website, including any sub-domains, web pages, or extension of gitagged.com. You hereby agree and acknowledge to be bound by these terms.

For the purposes of this User Agreement, the terms “Geographical Indications Tagged World Premium Products Private Limited” or “GI TAGGED” or “Organization” or “us” or “we” or “The Company” or “GiTAGGED” refer to the owner of the website whose registered office is No.12, 13th Cross, 6th Sector, Service Road, HSR Layout, Bangalore-560102. The term “you” refers to the user or viewer of our website.

Our Organization views protection of customer privacy as a very important principle. We understand clearly that a customer’s personal information is one of the most important assets. See our Privacy Policy and Privacy Policy (Detailed).

Products, pricing, and GI claims

Product descriptions aim for accuracy; GI claims follow registry guidance and field practice. The Organization is certainly accurate about product quality, but as the products are handmade, they may vary a bit in size, colour, or shape compared with the displayed image. We try 100% to deliver the same product; if it is not available the customer will be given similar options.

Pricing is in INR unless stated; offers may change without notice while stocks last. Product information on the website may be incorrect due to technical issues or typographical errors; in such cases the Organization holds the right to cancel the order(s).

If a customer finds any damage or defect in the product at the time of delivery, refer to the Return and Refund Policy for further action. The Organization shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any transaction.

Use of the website

Use of gitagged.com and its services is subject to the rules, regulations, policies, laws, and other regulatory policies that may be established from time to time. Unauthorised use of this website shall give rise to a claim for damages and will be a criminal offence. Creation of a link to our website from another website or document is not allowed without the Organization’s prior written consent.

The Organization does not warrant that this website will be constantly available; that the information is complete in all ways or non-misleading; or that information, content, materials, products or services, servers, or electronic communication sent from the Organization are free of viruses or other harmful components.

All products sold on the website are governed by different state laws. If we are unable to deliver such products due to implications of those laws, we shall return or give credit for the amount received in advance from the sale of such product that could not be delivered.

When these terms apply

The terms & conditions are applicable to the customer upon their registration or shopping process. Any part of these terms can be terminated by the Organization at any time and for any reason without notice. Disputes are subject to Bengaluru jurisdiction unless mandatory consumer law says otherwise.

Grievance redressal

Write to crm@gitagged.com with your order number; we acknowledge within 48 working hours. The Consumer Protection Act provides for better protection of consumer interests and for consumer councils and other authorities for the settlement of consumer disputes.

Important features of the Act include:

• It applies to all goods and services unless specifically exempted by the Central Government.
• It covers all sectors — private, public, and co-operative.
• The provisions are compensatory in nature.
• Adjudicatory authorities are intended to be simple, speedy, and less expensive.
• Consumer Protection Councils at the National, State, and District levels.

Consumer rights under the Act include:

• The right to be assured, wherever possible, of access to a variety of goods and services at competitive prices
• The right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services, to protect the consumer against unfair trade practices
• The right to be protected against marketing of goods and services which are hazardous to life and property
• The right to be heard and to be assured that consumer interests receive due consideration
• The right to seek redressal against unfair trade practices, restrictive trade practices, or unscrupulous exploitation of consumers
• The right to consumer education

Online consumer complaints may also be registered through CORE (Consumer Online Research and Empowerment) at core.nic.in, or by calling 1800-11-4000 (09:30–17:30 except national holidays), or by SMS to 8130009809. Consumer Dispute Redressal Commissions operate at National (NCDRC), State (SCDRC), and District (DCDRC) levels.